Responsible Gaming at Lucky Hills

1. Treat gambling as paid entertainment

We want players to approach gambling as a leisure expense, not as a source of income or a solution to financial pressure. Losses are possible, and an earlier result does not improve the chance of a later win. Games using a random number generator produce independent outcomes, so a sequence of losses or wins does not create a reliable prediction.

Games with an element of player choice still include rules that favour the house over time. Fast play, repeated sessions, increasing stakes and engaging sound or visual effects can make spending harder to monitor. We encourage players to decide on a budget and time boundary before starting, take regular pauses and stop when play is no longer recreational.

• Use only money that can be lost without affecting essential expenses.
• Record the time and amount spent rather than relying on memory.
• Do not chase a loss or borrow money to continue playing.
• Avoid gambling when upset, stressed or intoxicated.

2. Review your gambling habits

A private self-review can help identify behaviour that deserves attention. Warning signs include neglecting work or study, losing interest in relationships or hobbies, and gambling alone for long periods. Concealing spending, borrowing or stealing to gamble, and feeling unable to use gambling funds for anything else also indicate possible harm.

Other concerns include playing until all available money is gone, gambling in response to distress and feeling an urgent need to recover losses. Several affirmative answers to these questions do not provide a diagnosis, but they are a reason to pause and seek qualified support. People close to the player may also notice changes before the player does.

3. Deposit and loss limits

We provide deposit and loss limits through Profile, then Limits. Each can be set for a day, week or month. Our FAQ describes reset intervals of 24 hours for a daily limit, 168 hours for a weekly limit and 720 hours for a monthly limit. A reduction takes effect immediately. An increase or cancellation takes effect within 24 hours after the player confirms it.

A deposit limit covers successfully credited deposits made after the limit is set. A loss limit uses the calculation Bets minus Wins and includes bets and winnings made with real and bonus money. It is based on the initial limit amount rather than on later winnings. Reaching the limit prevents additional bets that would exceed it. Players can edit or cancel a limit from the same Profile area.

4. Take a 24-hour cooling-off period

A player can request cooling-off directly in Profile or by contacting our support team through chat. The available period is 24 hours. During that time, deposits and bets are blocked. The player can still log in and request a withdrawal of available funds, which keeps access to money separate from access to gambling.

Under clause 6.3.1 of our terms, cooling-off also removes eligibility for wagering benefits, bonuses and reloads. The restriction starts through the account activation process described in the terms. Choosing this option is a practical pause, not a prediction of future play. Anyone considering a longer restriction can review self-exclusion after the cooling-off period ends.

5. Self-exclusion and account balances

After cooling off, a player may request self-exclusion for one day, one week, two weeks, one month, three months or an indefinite period. If cooling-off is already active, the self-exclusion request can be submitted only after that period expires. The terms describe a confirmation email after cooling-off, valid for five days, for selecting an additional exclusion period.

Self-exclusion suspends account login for the selected period, and promotional participation and bonus access are withdrawn. At the end, the player can request restoration through the account or support. Clause 6.10 provides for the available balance, excluding active bonuses, to be paid through an eligible payment route. If the balance is below the provider's withdrawal minimum, it may remain until the threshold is reached or the exclusion expires.

6. Protect people under 18

Our services are restricted to adults aged 18 or over, subject to any higher local age requirement. Registration information about age must be truthful. We may conduct age checks and restrict an account where we suspect underage use. Adults should log out after playing and should not leave account credentials accessible to a minor.

Our responsible gaming page names Gamban as a gambling-blocking tool and Net Nanny as a tool for restricting minor access to gambling websites. These are third-party services with their own settings and terms. Using device controls and keeping payment details private can provide additional barriers, but no single measure replaces adult supervision.

7. Independent support organisations

We name Gambling Therapy, Game Care and Gamblers Anonymous as organisations that players can contact for gambling-related counselling, information or peer support. Their resources are independent of account limits and can be approached directly. Seeking assistance early may help a player understand their behaviour and discuss practical options with someone outside the gambling service.

Support can also be relevant to relatives or friends affected by another person's gambling. Our page describes the listed services as confidential and non-judgmental. Players who need help with our account controls can contact [email protected] or use live chat, while specialist questions about gambling harm are best directed to an appropriate support organisation.

8. Choose a restriction before play escalates

Limits, cooling-off and self-exclusion serve different purposes. A deposit or loss limit sets a financial boundary, cooling-off provides a short interruption, and self-exclusion restricts access for a chosen longer period. Selecting a stricter limit is immediate, while relaxing one involves a delay so the decision is not applied impulsively.

Creating another account to continue gambling is not a way around these measures and conflicts with our one-account rule. A request to close and delete an account completely is generally treated as permanent under clause 6.7. Players who feel unable to control their gambling should stop playing, use an available restriction and contact an independent support service.