How to Verify Your Account

1. Accessing account verification

Verification is managed within your Lucky Hills account. Open Profile and select the Verification tab to begin. The area covers identity and payment methods, with payment verification becoming accessible only after identity documents have been uploaded.

The process connects an identity record, a live selfie and, where required, the payment instrument used with the account. The FAQ describes verification as a way to confirm identity, protect the account and support withdrawals. It is separate from the KYC policy page, which explains eligibility, account responsibilities and wider compliance enquiries.

2. Starting the identity check

Use the document-upload control in the Verification tab and work through the requested screens in order. Country and issuing-country selections help the system identify the document being submitted.

  • Select Upload documents.
  • Choose the country where you reside or live.
  • Agree to personal-data processing by selecting Continue.
  • Select the country that issued the identity document.
  • Choose the document type and upload its photograph.
  • Check that the personal information is readable and the image is not blurred.
  • Review the details and select Next to confirm they are correct.

3. Accepted identity documents

The verification system accepts an ID card, passport, residence permit or driver's licence. Select the document type that matches the item being uploaded. The identity document must remain valid for at least one month; expired documents are not accepted.

If the document has two sides, attach both. All four corners and the required personal information should be visible. These upload rules supplement, rather than replace, the wider document requests that may be made under the KYC or AML procedures.

  • ID card.
  • Passport.
  • Residence permit.
  • Driver's licence.

4. Image quality and file rules

Uploads must be clear enough for the system to read. Avoid glare, smudges, blur and cropped edges. Low-quality photographs and images edited with a design tool are not accepted. Each file must be under 10 MB.

Do not use editing software to conceal card digits. Where the instructions require numbers to be hidden, use a finger or a piece of paper when taking the photograph. This physical covering rule applies to payment-card images and helps preserve an unedited file.

  • Accepted formats: JPEG, JFIF, PJPEG, PJP, JPG, PNG or PDF.
  • File size: less than 10 MB for each upload.
  • Show all four corners and all necessary information.
  • Avoid glare, smudges, blurring and design-tool edits.

5. Live selfie and final submission

A live selfie is requested as part of identity verification. Face the camera directly and follow the on-screen movement instructions. Turn your head slowly so the system can compare the live image with the identity submission.

Before completing the step, check the personal details shown in the form. Selecting Next confirms their accuracy and is required to finish the submission. A message then indicates that the documents have been sent for verification.

  • Look directly towards the camera.
  • Rotate your head slowly when instructed.
  • Confirm the displayed information before selecting Next.

6. Verifying a payment card

After identity documents have been uploaded, select Verify beside the Payment section. Upload photographs of both sides of the bank card. The cardholder name, expiry date, first six digits and last four digits must be visible.

Hide the three-digit CVV code on the reverse. Follow the unedited-image rules in the previous section when covering digits. If a new payment system or card was not used for the deposit, the FAQ says to verify it in Profile before requesting a withdrawal to that method.

  • Show the cardholder name.
  • Show the first six and last four card digits.
  • Show the expiry date.
  • Cover the CVV code without editing the image.

7. Normal timing and data security

The FAQ and Terms state that verification normally takes 2 to 24 hours. Additional verification can extend that period. The range concerns normal review timing and is not a guarantee for cases needing more checks.

The FAQ describes verification data as strictly confidential. Our privacy policy states that personal information is protected using TLS 1.2 during transmission and AES with a 256-bit key at the application layer. It also identifies identity verification, authentication, security and legal obligations as reasons for processing personal data.

The FAQ says verification only needs to be done once. Separately, the KYC and AML procedures allow additional document requests and later checks. We retain both statements without treating an approved submission as a bar to future compliance review.

8. Status updates, withdrawals and support

Once the system verifies the data, we send an email notification. You can also check the Verification tab for the account status. The Terms do not permit withdrawals until account verification has been completed, and the AML policy additionally requires compliance checks, including sanctions screening, before payout.

If identity verification is unsuccessful or the form is difficult to complete, contact [email protected]. Live chat is available 24/7. An unverified account, an unverified new payment method or a security request can also explain difficulty withdrawing, so the status in Profile should be checked before seeking help.